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Privacy Policy

Last updated: 30th March 2026

Compass Forklifts respects your privacy and is committed to handling personal information in an open and transparent way. This Privacy Policy explains how Compass Forklifts collects, holds, uses and discloses personal information when you visit our website, contact us, request a quote, book a site visit, enquire about forklift sales, hire, servicing or repairs, or otherwise deal with us.

1. Who we are

Compass Forklifts 

COMPASS FORKLIFTS PTY LTD ABN: 70 655 244 358

Address: U20/110 Inspiration Dr, Wangara WA 6065

Email: enquiries@compassforklifts.com

Tel No: 08 655 81892

2. What personal information we collect

We may collect personal information such as:

  • Your name and business name
  • Your phone number and email address
  • Your suburb or site address
  • Details about your forklift or equipment enquiry
  • Details about your business needs, site conditions, racking, loads, operating hours or service history
  • Payment, billing or account information where required
  • Communications you send to us
  • Website usage information, including IP address, browser type, pages visited and enquiry source

If you apply for finance or ask us to help with finance options, additional information may be collected by the relevant finance provider under their own privacy terms.

3. How we collect personal information

We may collect personal information when you:

  • Submit a contact form or request a quote
  • Call, email or message us
  • Book a site visit, service or repair
  • Enquire about products, hire, leasing or servicing
  • Provide information during a site inspection or capacity audit
  • Interact with our website, cookies, analytics tools or advertising tools

We may also receive information from third parties such as website providers, analytics providers, advertising platforms, finance providers, or service partners where reasonably necessary.

4. Why we collect personal information

We collect personal information so we can:

  • Respond to your enquiry and prepare quotes
  • Book site visits, servicing, repairs or inspections
  • Supply products and services and manage after-sales support
  • Issue invoices and manage accounts
  • Improve our website, service offering and customer experience
  • Send service-related or marketing communications (where permitted by law)
  • Comply with legal and regulatory obligations

5. Cookies, analytics and website data

Our website may use cookies and analytics tools to understand how visitors use the site and to support advertising. You can manage cookies through your browser settings, though blocking them may affect site functionality.

Please refer to our cookie policy for further information.

6. Discloufe of Personal Information

We may disclose personal information to:

  • Our employees, contractors and service technicians
  • IT, hosting, analytics and marketing providers
  • Payment processors and finance providers (if requested)
  • Insurers, legal advisers and professional advisers
  • Manufacturers, suppliers or warranty partners where necessary
  • Government or regulatory bodies where required by law

We do not sell personal information.

7. Overseas Discloure

To provide our services, we use third-party providers for website hosting, data storage, and analytics. Some of these recipients are located outside Australia, most notably in the United States. We take reasonable steps to ensure these providers comply with privacy standards similar to the Australian Privacy Principles.

8. Storage and Security

We take reasonable steps to protect personal information from misuse, loss, or unauthorised access. This includes secure systems, access controls, and restricted staff access. We retain personal information only for as long as is reasonably necessary for our business purposes or as required by law (such as financial record-keeping).

9. Access and Correction

You may request access to personal information we hold about you or ask us to correct information that is inaccurate or out of date. To make a request, contact us using the details in Section 14.

10. Complaints

If you believe we have mishandled your personal information, please contact us first. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

11. Direct Marketing

Where permitted by law, we may send you marketing material about products, hire, or servicing. You can opt out at any time by using the unsubscribe link or contacting us directly.

12. Finance and Third-Party Assessments

If you apply for finance through one of our third-party partners, those providers may use automated systems to assess your creditworthiness or eligibility. Compass Forklifts does not make these credit decisions. We encourage you to review the privacy policy of the relevant finance provider to understand how they use your data.

13. changes to this policy

We may update this Privacy Policy from time to time. The latest version will be published on our website with the updated date.

14. Contact Us

Compass Forklifts Pty Ltd Tel No: 08 655 81892

Email: enquiries@compassforklifts.com

Address: U20/110 Inspiration Dr, Wangara WA 6065